Built to never
drop a cue.
Live production has zero tolerance for "the cloud is down". NEXCUE is engineered so the runtime that fires your cues runs on your machine, with a cloud companion you can opt into — never depend on. Here's how we treat your data, your shows, and your trust.
NEXCUE Studio runs fully on your machine. The runtime that fires cues never depends on the cloud. If the internet drops mid-show, the show keeps running.
All cloud traffic uses TLS 1.2+. Data at rest in Supabase Postgres is encrypted. Backups are managed and encrypted by the platform.
License entitlements are cryptographically signed by our license server. Tampering invalidates the signature. Activations are bound to a machine ID with offline grace.
Showfiles are portable. Sync to cloud is opt-in per project. You can export a full project at any time and keep working without us.
The marketing site, dashboard and license API are deployed on Vercel's EU edge. Database is Supabase EU. Stripe/FastSpring handle payments — we never store card data.
We ask only for what's needed to run the workspace: email, optional team data. No tracking pixels, no third-party ad networks. Cookies are functional unless you opt in.
What we store, where, and why.
Common questions.
Showfiles live on your machine. When you opt-in to cloud sync, project metadata (rundowns, cues, configurations — not bulky media) is stored in our Supabase Postgres in the EU. Account data (email, profile) is also EU-hosted.
Yes. Every project can be exported in our open format at any time. Cancellation gives you a 30-day window to download cloud projects before they're scheduled for deletion.
No. We don't sell user data, we don't share with ad networks, and we don't run third-party analytics. Service providers (Supabase, Vercel, FastSpring) process data only to deliver the service.
Yes. Payments go through FastSpring (PCI-DSS Level 1). NEXCUE never sees card numbers and never stores them.
We honor GDPR rights: access, rectification, deletion, portability. Email security@nexcue.io and we'll respond within 30 days.
Show-critical workflow runs on the desktop runtime, so a cloud outage cannot stop a live show. Cloud incidents are tracked and we publish notable incidents on our status page (in setup).
Found a vulnerability?
We take security reports seriously. Email security@nexcue.io with steps to reproduce. Please give us reasonable time to triage and patch before public disclosure. We'll acknowledge within 72 hours.
Data subject rights honored. EU-hosted by default.
Open showfile format. Full export at any time.
Critical path is local. Cloud is companion, not dependency.